All orders are processed within 48 business hours from our Hong Kong headquarters.
Orders with personalized embroidery require an additional 3-5 business days for production and processing.
Delivery time is approximately 1-3 business days, depending on the delivery area and customs clearance.
All orders include a tracking number for easy status updates.
Shipping Fees
Region
Order Amount
Shipping Fee
Hong Kong
Over HKD $200
Free
Hong Kong
Under HKD $200
HKD $30
SF Express Pickup Points & Lockers
We offer SF Express pickup services. Please enter the SF Express pickup point address and code in the shipping address field to arrange delivery.
Processing & Delivery Time
All orders are processed within 48 business hours from our Hong Kong headquarters.
Orders with personalized embroidery require an additional 3-5 business days for production and processing.
Delivery time is approximately 3-5 business days, depending on the delivery area and customs clearance.
All orders include a tracking number for easy status updates.
Shipping Fees, Taxes & Duties
Region
Order Amount
Shipping Fee
Taiwan
Over TWD $1200
Free
Taiwan
Under TWD $1200
TWD $120
Note: The total amount and shipping fee at checkout do not include taxes and duties. Any additional charges imposed by customs will be the responsibility of the customer.
EZ WAY Real-Name Authentication Requirement
As per Taiwan Customs regulations, all individuals receiving international shipments must complete real-name authentication through the official app, "EZ WAY 易利委". This process ensures efficient customs clearance and timely delivery of your orders.
Important: Failure to complete the EZ WAY real-name authentication may result in customs clearance delays or the inability to receive your package. Ensure that your registration is completed prior to placing an order to facilitate a smooth delivery process.
Please note that we are unable to ship to P.O. boxes, military addresses (APO/FPO), and restricted areas. For certain countries, additional import restrictions or regulations may apply. If you are unsure, feel free to contact us before placing your order.
Combined Orders
If you place multiple orders within the same day, we may combine them into one shipment to reduce packaging and environmental impact. If you would like to request separate shipments, please contact us immediately after placing your order.
Failed Delivery & Return-to-Sender
If a package is returned to us due to an incorrect address, unclaimed delivery, or failure to complete customs requirements, the customer will be responsible for any reshipping costs. Refunds (if applicable) will be issued excluding shipping fees.
Eco-Friendly Packaging
We are committed to reducing our environmental footprint. All our packaging is made from recyclable materials, and we aim to minimize waste during shipping. Thank you for supporting our sustainability efforts!
